Last updated: September 4, 2026
What We Collect
Laud collects account details, workspace details, testimonial request content, client feedback, scores, consent records, signatures, uploaded photos, company logos, and operational activity needed to run the product.
How We Use Data
We use this data to create testimonial requests, generate draft testimonials, support review and approval workflows, publish approved testimonials, process payments, send transactional emails, and improve service reliability.
Analytics Choices
With your permission, Laud uses Google Analytics and Mixpanel to understand product usage and improve reliability. Mixpanel session recordings mask text and form inputs. We do not run these analytics on customer testimonial-response pages or embedded public walls. You can decline analytics in the preference notice shown in the product.
Public Testimonials
Testimonials are only intended for public display after consent, signature, and workspace approval. Low-score private feedback is routed to recovery and is not shown on the public wall.
Service Providers
Laud may use providers such as Supabase, Razorpay, Resend, Inngest, Google Gemini, Google Analytics, and Mixpanel to operate the service. These providers process data only for product, infrastructure, payment, email, AI-drafting, and opted-in analytics workflows.
Deletion and Support
To request export, correction, deletion, or support, contact support@laud.app.